Our Model of Care
Our Approach to Safe Independent Living at Home
We deliver high quality person centred care through structured planning, trusted relationships, and a deep commitment to safety, dignity, and inclusion.
Our care cycle
Person Centred Planning
We follow a structured four stage model to ensure every person receives tailored, responsive, and well reviewed support.
Assessment
We begin by getting to know each individual, understanding their health, preferences, risks, and goals for support.
Planning
We co create a support plan that reflects personal wishes, risk assessments, and input from families and professionals.
Delivery
Support is delivered respectfully and reliably by trained staff, tailored to evolving needs and preferences.
Review Cycle
Plans are regularly reviewed with the individual and support network to ensure goals are being met and care remains effective.
Supporting Daily Life and Building Confidence
Promoting Independence
We focus on everyday support that helps adults live well at home. Our approach promotes autonomy, inclusion, and personal growth through respectful daily routines and clear communication.
Promoting Choice
We encourage people to make informed decisions about routines, preferences, and how support is delivered.
Supporting Daily Routines
Gentle assistance with personal care, meal preparation, and household tasks while respecting autonomy.
Kind and Respectful Care
Every visit protects dignity, privacy, and safety. We deliver care with patience and warmth.
Culturally Sensitive and Inclusive
We respect diverse backgrounds, beliefs, and identities, delivering care that is tailored to cultural needs and personal values.
Family Partnership
We involve loved ones in planning and reviews so support always fits real life.
Flexible and Evolving Support
Care plans adapt as needs change, from short term help to longer term support.
Clear Communication and Reviews
Regular reviews and open feedback keep support effective, responsive, and aligned to goals.
Safeguarding & Wellbeing
We create a culture of safety and transparency, ensuring every individual, family member, and staff member feels protected, respected, and supported.
Our Commitment
Safeguarding is woven into everything we do, from recruitment and staff training to incident management and governance. Every team member is trained to identify and respond to risks promptly and appropriately.
Our Framework
We operate a multi faceted safeguarding strategy including DBS checks, regular audits, whistleblowing policies, and clear escalation procedures. We maintain full compliance with CQC and local authority standards.
Staying Connected
Our approach reduces isolation, builds confidence, and supports a real sense of belonging through companionship and access to local activities when desired.
Meaningful Social Inclusion
We support individuals to stay socially connected, from everyday interactions with neighbours or carers, to joining local interest groups and feeling part of their wider community. Social contact is key to reducing loneliness and building confidence.
Encouraging Local Engagement
We help people access local resources and attend events, religious services, volunteering placements, or skills based groups that reflect their interests, cultural background, and personal goals. This reinforces identity and belonging.
Outcomes That Matter to People and Families
We measure what matters in daily life, improving independence, wellbeing, and confidence through personalised support.
Measured Progress Toward Goals
We track individual goals across domains like life skills, health, confidence, and social participation, with clear review cycles.
Improved Independence
Our support enables people to move from high dependency to more autonomous living where safe and appropriate.
Increased Community Participation
We help reduce isolation and build social inclusion through volunteering, cultural engagement, and friendships.
Reduced Risk & Hospitalisation
Through early intervention and preventative care, we reduce the likelihood of escalation, incidents, and avoidable admissions.
Improved Health & Wellbeing
We support physical and mental health through medication prompts, appointments, wellbeing routines, and emotional support.
Positive Feedback from Professionals
We collaborate with social workers and NHS teams when needed and receive strong feedback on outcomes and coordination.
Robust Quality Assurance
Internal audits, spot checks, and reviews help us stay compliant, safe, and continuously improving.
Stronger Relationships & Social Bonds
We see improved family ties, friendships, and trust between people and their support teams.
Feedback Driven Continuous Improvement
We listen to people, families, and professionals to improve how we support, communicate, and deliver care.